I am trying to connect my Galaxy Note 9 to the Room Me sensor but it remains on the "hold your phone close to a sensor" page on the app.
When I press the sensor inner circle all i see is 3 green blinks and a red blink.
help please and thank you.
From reading the setup guides and docs It seems the sensor LED should be pointed at the room entryway. In my case this is the front door opening to the kitchen. I have set up the sensor in a way that the LED is closest to the edge of the RoomMe device that is closest to the door. It seems though that all my notifications are reversed in that Entry events are Exit events and vice versa. Am I reading the guide correctly? This could be unrelated but I set up the device in another room and have since changed the room renamed the sensor and updated the sensor. Everything seems to work except for the direction events are reversed as mentioned above and the name of the sensor has not changed on the event notifications. (It has changed as displayed in the app and I have rebooted and updated the sensor). thank you for any help!
Hi Ryan,
Our experience with Samsung devices is that when you are instructed to hold your phone close to a sensor, you need to hold the phone very close to the sensor (1 inch). Of course, Bluetooth must be turned on on your device.
When the sensor senses your phone close enough, it will start blinking green several times and then should proceed to the next stage.
Pressing the inner circle of the sensor reboots the sensor, so there is no need to do that. Since you've done that, we know that the sensor is operational.
If you still experience an issue, let us know.
RoomMe Support Team.