I am trying to connect my Galaxy Note 9 to the Room Me sensor but it remains on the "hold your phone close to a sensor" page on the app.
When I press the sensor inner circle all i see is 3 green blinks and a red blink.
help please and thank you.
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Hi Ryan,
Our experience with Samsung devices is that when you are instructed to hold your phone close to a sensor, you need to hold the phone very close to the sensor (1 inch). Of course, Bluetooth must be turned on on your device.
When the sensor senses your phone close enough, it will start blinking green several times and then should proceed to the next stage.
Pressing the inner circle of the sensor reboots the sensor, so there is no need to do that. Since you've done that, we know that the sensor is operational.
If you still experience an issue, let us know.
RoomMe Support Team.
I was able to easily setup my iPhone 7 Plus, and then later my Galaxy s10+, but only by holding it 1" away form the ceiling mounted sensor. However, my Galaxy Note10+ would not even do the initial pairing and my Galaxy A50 would do the initial pairing, but would not "calibrate"
Can the senor be Bluetooth paired with a phone while its on a table verses the ceiling and then later calibrated on the ceiling?
You do not need to pair the sensors with the phones other than the single pair request that appears during the RoomMe setup process.
The Setup process needs to be made when the sensors are installed on the ceiling, or the sensor will not be able to sense room entries.